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Toy Library Rental Basics
How does Pley work?
Can I get more than one toy at a time?
Can I buy the toy if my child wants to k...
Are the toys cleaned & sanitized?
What happens if my kids lose a piece?
Managing your toy rentals
How does the toy selecting process work?
Selecting a toy (step by step)
How will I know when it's time to s...
I'm seeing toys that are not part o...
Edibles and toys you can keep
Toy Library Gift Subscriptions/Cards
All about Pley gift cards
Activate or redeem a gift card / new to ...
Activate / Redeem a gift card on an exis...
Why do I need a credit card to redeem a ...
What happens at the end of my gift / gif...
Toy Library subscription & Billing
Why was my subscription renewed?
Cancelation & refund policy
When will I be billed for my subscriptio...
How do I upgrade/downgrade my plan?
How do I update my credit card informati...
Toy Library General info
Can I change or switch the toy after I h...
My toy says I can keep it?
Looking just for a few specific toys (Le...
Can I change the shipping address tempor...
I have a question not answered by the kn...
Toy arrived missing pieces
Lost or missing return label or mailer
Found pieces or manual after returning t...
Lost Pley mesh bag can I still return my...
Reporting missing or lost pieces using P...
Toy Library Shipping info
Returned my last toy, when can I select ...
Package shows delivered but I don't...
Toy has not arrived, shipped but no trac...
Package not delivered, notification left
When will my first toy ship?
Invite - Friends referral program
How do I know if my free months have bee...
Can I invite someone who previously had ...
My friend joined Pley using my referral ...
When will I see my Pley credit after inv...
Can't login / website just hangs or...
Can't login/ does not recognize my ...
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