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Disney Pleybox FAQs
What will my Disney Princess box contain...
What box will I get?
When will I get my first box?
When will I be charged for my Disney Pri...
Do you ship international?
How does Pley work?
Can I get more than one toy at a time?
Can I buy the toy if my child wants to k...
How much does the service cost?
Are the toys cleaned & sanitized?
Managing your Pleylist
What is the Pleylist and how does it wor...
How does the toy selecting process work?
Selecting a toy (step by step)
How will I know when it's time to s...
I see toys on my Pleylist that I did not...
About Invite-Friends referral program
My friend joined Pley using my referral ...
Gift Subscriptions & Gift Cards
Gift subscriptions and prepaid gift card...
Gifting Pley subscription service
Activate or redeem a gift card / new to ...
Activate / Redeem a gift card on an exis...
Why do I need a credit card to redeem a ...
Subscription & Billing
Change plans upgrade / downgrade your su...
Cancel Pley credits subscription (step b...
Cancel & refund policy
Does my Pley subscription automatically ...
What is my Pley renewal / billing date?
What are Toy credits and how do they wor...
When do I receive my toy credits?
How can I use my toy credits?
Where can I find my toy credits?
Can I change or switch the toy after I h...
My toy says I can keep it?
Lego only plan?
Can I change the shipping address tempor...
I have a question not answered by the kn...
Toy arrived missing pieces
Lost or missing return label or mailer
Found pieces or manual after returning t...
Lost Pley mesh bag can I still return my...
Reporting missing or lost pieces using P...
When will my first toy ship?
Track a shipped or returned toy
Toy being shipped to wrong address / red...
Returned my last toy, when can I expect ...
How much will shipping cost?
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