Have a Question? Ask or enter a search term here.
Browse by Topic
Disney Pleybox FAQ
What will my Disney Princess box contain...
What Disney Pleybox will I get?
What Disney Princess plans do you have a...
When will I get my first Disney Princess...
When will I be charged for my Disney Pri...
Toy Library Rental Basics
How does Pley work?
Can I get more than one toy at a time?
Can I buy the toy if my child wants to k...
How much does the service cost?
Are the toys cleaned & sanitized?
Managing your rental Pleylist
How does the toy selecting process work?
Selecting a toy (step by step)
How will I know when it's time to s...
I'm seeing toys that are not part o...
Edibles and toys you can keep
Toy Library Gift Subscriptions/Cards
Gift subscriptions and prepaid gift card...
Gifting Pley subscription service
Activate or redeem a gift card / new to ...
Activate / Redeem a gift card on an exis...
Why do I need a credit card to redeem a ...
Toy Library subscription & Billing
Change plans upgrade / downgrade your su...
Cancel Pley credits subscription (step b...
Cancel & refund policy
Does my Pley subscription automatically ...
What is my Pley renewal / billing date?
Toy Library Credits 101
What are Toy credits and how do they wor...
When do I receive my toy credits?
How can I use my toy credits?
Where can I find my toy credits?
Toy Library General info
Can I change or switch the toy after I h...
My toy says I can keep it?
Lego only plan?
Can I change the shipping address tempor...
I have a question not answered by the kn...
Toy arrived missing pieces
Lost or missing return label or mailer
Found pieces or manual after returning t...
Lost Pley mesh bag can I still return my...
Reporting missing or lost pieces using P...
Toy Library Shipping info
When will my first toy ship?
Track a shipped or returned toy
Toy being shipped to wrong address / red...
Returned my last toy, when can I expect ...
How much will shipping cost?
About Invite-Friends referral program
My friend joined Pley using my referral ...
Can't login / website just hangs or...
Can't login/ does not recognize my ...
Powered by Desk.com
a minute ago
an hour ago
a day ago
Invalid characters found