Pley Knowledgebase

What happens if my kids lose a piece?

Last Updated: Oct 20, 2016 03:28PM PDT

"We would report the lost piece on Pley Detective to let Pley know or if we have an extra piece like it from one of our sets at home we would replace it ourselves.

Has not happened yet!"

Karen Murray, Pley member since 2014

No worries, we understand that a few pieces can get lost during play. Our plans include a guarantee so that you will not be charged if normal loss occurs.
If you are unable to find a piece or are missing a piece, don't hesitate to compliment your Pley set with a piece of your own, that's what our Star Pleyers do!

Pley Detective allows you to report the status of any toy that you receive. Be a Pley Detective, another star move!

See our Term of Service for what constitutes normal loss.


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