Pley Knowledgebase

Reporting missing or lost pieces using Pley Detective

Last Updated: Oct 20, 2016 03:21PM PDT
We do our best to make sure that toys leave our processing center with all of their pieces, however sometimes pieces do slip through the cracks. Below are few things to check before reporting missing pieces using Pley Detective.
  • Was the manual counted as a bag,with our larger toys we count the manual as a bag so this is the first place to start if you are missing a bag.
  • Determine if pieces are missing by using the enclosed manual, towards the back of the manual there will be a list of all the pieces that are included with the toy.
  • If you determine there are pieces missing you can report them by using Pley Detective. 
Reporting is important as it allows us to replace those missing pieces for the next customer!

Sign into your Pley account and under “Current Rental” select “Report Status.” Once there, let us know if your toy was missing or you lost a piece. You can also report if your toy came complete!



3. On some sets not all of the pieces are listed, just report a few so that it flags the set and allows us to replace those missing pieces for the next customer!

*We do not ship out the missing pieces, If you are unable complete the set please send the set back to us and we will send out another set right away. 


Contact Support
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found