Pley Knowledgebase

Toy has not arrived, shipped but no tracking information

Last Updated: Jun 23, 2016 02:17PM PDT
We aim to provide as much ease and visibility as possible when shipping toys to you.  You can always track the status of your package by viewing your current rental on your account page.  

It may take 24-72 hours for tracking information to be available from the shipping company after your toy is shipped. If your toy was shipped on a weekend or if there is a Holiday involved it may take a little longer for the tracking information to update.

In rare instances the shipping company may delivery your toy without every having updated the tracking information. 

If after a few days you are still not seeing any tracking information , please contact customer support here

Information for you:

How do I track my toy?

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