Pley Knowledgebase

I'm seeing toys that are not part of my preferences

Last Updated: Apr 09, 2018 10:13AM PDT

If you see a toy available to choose that you believe is not in your preferred toy categories, it could be one of the following reasons:

  • When you first sign up we ask your skill level and preferred toy categories and use those preferences to recommend toys. For example if you select the Star Wars theme, when it's time to select a toy we show you all toys available that match that theme. If those preferences are not updated periodically you will continue to see those toys.

  • ‚ÄčIf a new toy becomes available from a theme you have selected it will added to part of your recommendations automatically. 

Tip We recommend keeping your preferences updated with the toy category you are most interested in.


Contact Support
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found