Pley Knowledgebase

Package shows delivered but I don't have it

Last Updated: Jun 23, 2016 02:17PM PDT
If your toy is marked as delivered but has not arrived, Here are a few things to check
  1. Look for a notice of attempted delivery
  2. Look around the delivery location, sometimes packages can be left in bushes or behind gates etc
  3. Check with family members or neighbors to see if someone else might have your package
  4. Wait 24-hours, in rare cases packages may show delivered and not arrive until the following day
  5. Check with your local postman to see if he/she still has the package or recalls where they delivered it or contact your local post office to see if the package is waiting there
If you are still experiencing difficulties, please contact customer support here and we will do our best to help you.
 

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