Pleybox Knowledgebase

Toy being shipped to wrong address / redirect a shipped toy

Last Updated: Jan 17, 2017 03:34PM PST

Can I change the address or redirect a toy once shipped?

Once your toy has shipped we are unable to make any changes or redirect your package to a different address.

What should I do if my toy being shipped to an old or incorrect address?

If your toy was shipped to an old address, here are some things to try

  • Contact the local post office to have the package returned to sender
  • If you are forwarding your mail your packages should be forwarded as well or returned to sender
  • Contact your previous landlord or current tenants to refuse/return the package

The account holder is responsible for any toys delivered to an address on file and ensuring that the toy is returned back to us or will be liable for the full price of the toy

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